Most IT Providers use similar tools and provide similar services. What separates the good from the great is the people. If you aren’t comfortable or confident with the people you’ve entrusted with your tech, then the rest doesn’t matter. We build valued and lasting relationships with our clients. We work with you instead of for you. Considering ourselves as part of your staff, we want your business to succeed and thrive.
How we treat you, and how we can drive your business:
First, we assess your existing technology and provide a full continuity report (for free!) that outlines where improvements are needed. Our goal is to make technology enable your business and make it thrive. That means keeping everything running smoothly, making issues go away quickly, and providing a great Disaster Recovery solution to keep you operating despite even large catastrophes.
We are engineers, which means we fix problems.
Whether that problem is a printer jam or the need to completely upgrade and consolidate a server and network infrastructure. We look at the big picture by digging deeper, using Root Cause Analysis and thinking out of the box to resolve the core issue, not the surface problem.
We use seasoned engineers throughout the entire assessment and onboarding process. That means you have experts analyzing your existing system and recommending the solutions without regard for sales commission. The only bottom line we are interested in is yours. We succeed by making your business succeed!
Nick has been working in the customer service and technical support field for over 20 years. He began his career in Lexington working with non-profit companies on Website design and video editing. He moved to the healthcare industry where he managed the technology for a 13-provider cardiology practice. After moving to a local IT managed service provider, Nick has spent the last 10 years working with a diverse group of businesses including healthcare, legal, accounting and restaurants.
In 2016 Nick and the other founders started Pelycon and have grown it to a successful IT managed services provider in a short time that focuses on delivering Business Continuity solutions to help businesses thrive. Nick is the director of sales and one of the IT engineers that strives to deliver a great personal touch with any business he works with. Nick lives in Lexington with his wife Erinn and 2 sons.
Rob began his career in customer service as a Registered Representative for a large financial services firm but later re-trained to follow his true passion for IT. Those early lessons and experiences still shape his overriding philosophy of “customer first”.
Over the following years, Rob staffed the front lines of Help Desks and worked as Field Engineer for several local IT Managed Services Providers, obtaining industry experience in a variety of verticals, including healthcare, legal, financial, engineering, non-profits and more. Along the way, he obtained various certifications from Microsoft, Cisco, CompTIA and Symantec, to name a few.
In 2009, he founded Bluegrass Network Solutions (BGNS), a turn-key IT provider, working as owner/operator to provide white-glove service for small business in central and eastern Kentucky. In 2016, he collaborated with Nick Conness and Michael Lynn to roll BGNS clientele into Pelycon Technologies.
Today, Rob serves as CFO for Pelycon and remains engaged in Project Management and Account Liaison roles. He graduated Magna Cum Laude with a BBA in Finance from the University of Kentucky and Sum Cum Laude with an AAS in Computer Engineering Technology from Spencerian College. Originally from Paintsville, KY, Rob is a long-time resident of Lexington with his wife, Abby, his daughter, Ava, and son, Reese.
Michael graduated from Kentucky Christian University in 2001 with a Bachelor’s in History, Bible, and a minor in Math. While in college he worked with the University Technology department as a student technician assisting professors and students. He married his wife shortly after graduation and together they raise their three boys here in central Kentucky.
After college he started his career as an elementary computer teacher at Lexington Christian Academy and was asked to join the school’s Information Technology staff the following Summer as the PC and Software Manager. In the following years he was promoted to Network Administrator and then moved into the Directory of Technology role in 2007 where he served until 2013. In his first year as Director he rebuilt the network and server infrastructure to support more robust classroom technologies and pioneered a “digital classroom” using Microsoft SharePoint to help teachers create a “digital classroom” to communicate with parents and students on assignments and classroom events. In the following years he implemented SMART Boards, projectors, and document cameras in every classroom. He worked with school administrators to implement a Classroom Technology position to work side-by-side with teachers to help them assimilate appropriate technology into their teaching. He later implemented a high capacity wireless network that would sustain a “1 to 1” (every student with a laptop) program.
Michael also taught as an adjunct professor between 2005 and 2009 at Spencerian College. His courses included PC Hardware and Software, Networking, Advanced Networking, Security, and Linux.
In 2013 he left Lexington Christian Academy to work for a local MSP as an engineer. There he was able to branch out and work with many diverse network and server environments where he helped to implement best practices and resolve client pain points. Through the years he has been trained in CompTIA, Sophos, Cisco, Microsoft, and Apple technologies and has been certified in A+, Network+, Sophos Architect, and CCNA.
In 2016 he left to begin Pelycon Technologies who’s primary focus is on business continuity. Their primary goal is to lead their clients to better, more robust technologies that will help them stay in business even when the technology they depend on fails them. His 20 years of experience gives him the expertise he needs to help clients reach that goal.
Outstanding service, top notch technicians and systems that actually work! Thank you Pelycon for being not only the next step, but the best step forward for our business!
I recommend Pelycon Technologies to friends and business associates who need reliable IT partners for managed IT and data backup solutions. They have many years of experience and truly take care of their clients.
Nick is my go-to Computer Consultant. We have had several issues with our PC and Nick was able to guide us through step-by-step over the phone how to resolve the issues. Very friendly and fair prices. I highly suggest Pelycon Technologies!