WHAT WE DO ›
Overview
Managed IT Company in Lexington, KY
Total IT Service Solutions for Lexington, KY, Businesses
The engineers, support technicians, and developers at Pelycon Technologies are committed to ensuring security, efficiency, and flexibility for your entire technology stack – all for a fixed and affordable cost.
The days of turning to a computer repair shop for unreliable break/fix solutions are long gone. If your organization has any hope of growing, you need an IT service provider that can implement IT systems aligned with your goals.
We can procure hardware and software to build out an infrastructure that supports your mission without needlessly increasing costs. Plus, we’ll keep your data secure every step of the way.
Our core commitments
PRODUCTIVITY
Every device we manage gets a software toolset and a maintenance plan that is designed to lengthen its life.
PROTECTION
Do your backups just protect a few files on your server? Are your backups checked regularly and reliably?
SUPPORT
Work with software and application vendors to get you support for your line of business applications.
Our Pillars Of IT Support
Our Strategy For Your Success
From day-to-day support to long-term strategic consulting, our fully managed approach takes charge of your systems and processes to maintain efficiency and uptime so you can focus on your business.
- Optimize your business by making sure all devices have the latest security updates
- Monitor critical devices with quick response
- Email, chat or phone tech support
We perform a thorough assessment to identify vulnerabilities, then implement security software to keep your data protected. Plus, 24/7 monitoring detects attacks the moment they occur to mitigate damage.
- Managing network, endpoint and email security with 1 centralized solution for an air-tight and holistic security offering
- Firewall installation on your network to keep your business safe
- Empower your staff with cyber-awareness training
With planning, budgeting, and strategic support catered to your long-term goals, we aren’t just your IT team. We’re a partner that’s committed to making your plans successful well into the future.
- Streamline tasks so you operate as efficiently as possible
- Help achieve any compliance standards your business requires
- Monitoring hardware and software renewals for the devices we manage
- Strategy reports and analysis for saving time & money
Partner With Pelycon Technologies
Struggling with unpredictable IT costs? Feeling like just another number with your current managed IT service provider? It’s time for a change. At Pelycon Technologies, we deliver affordable IT solutions for Lexington, KY, businesses. Let us show you a smarter, more proactive approach to IT – one that helps your business thrive.
What Pelycon Does
In plain English, what does Pelycon actually do?
Pelycon looks at how many people and computers a business has, then deploys a suite of software and services to protect its email, data, and systems. A full-time help desk handles everyday issues — password resets, printer problems, Outlook errors, anything that happens
on a computer — and Pelycon also procures hardware and acts as a strategic consultant. In practice, Pelycon is as much a consultancy (“a problem finder”) as it is an IT firm.
What services does Pelycon offer?
- Managed IT — proactive monitoring, maintenance, patching, and unlimited help-desk support
- Cybersecurity — EDR, antivirus/anti-ransomware, firewall management, web and email filtering, security-awareness training with phishing simulation, SIEM, vulnerability scanning, and security assessments
- Backup & disaster recovery — image-based backups with onsite hardware, plus Microsoft 365 / Google cloud backup
- Microsoft 365 management & licensing
- Networking — firewalls, switching, and Wi-Fi (structured cabling handled through a trusted partner)
- Cloud migrations and server hosting (when needed)
- Virtual CIO (vCIO) / strategic consulting — roadmaps, budgeting, and twice-yearly technology business reviews
- Vendor management & licensing renewals
- Hardware procurement & lifecycle planning
- Documentation, credential/password management, and device encryption
- VoIP / phone systems and internet circuits — brokered through a trusted partner
What does Pelycon not do?
Pelycon does not host email. It generally does not pursue traditional hourly “break/fix” engagements for new clients (its model is proactive managed services), and it relies on the software vendor’s support contract for deep, app-specific expertise in a client’s core business software rather than claiming to be the expert on every application.
Does Pelycon offer co-managed IT for companies that already have internal IT staff?
Yes. Pelycon works both as a fully outsourced IT department and in a co-managed model alongside a client’s existing IT person or team — providing its tools and granting internal staff administrative access, while serving as an escalation point, a strategic consultant, and coverage during absences. Pelycon also takes on one-off projects.
Does Pelycon support remote and hybrid employees?
Yes. Pelycon supports a client’s staff the same way whether they work in the office or remotely — they’re protected and supported regardless of location, since support is delivered by phone, email, and a client portal, and endpoints and Microsoft 365 are managed from anywhere.
